Refund policy
Return & Refund Policy — glamkit
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at:
📧 glamkit01@gmail.com
Please note that returns will need to be sent to the following address:
📍 [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at glamkit01@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about your specific item, please contact us.
Note: Sale items and gift cards are non-returnable.
Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must be unused, with tags, and in original packaging, along with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and inform you whether the refund is approved or not.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that banks or payment providers may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at:
📧 glamkit01@gmail.com